Accessibility & Facilities

Heritage Malta is committed to ensuring that its sites, museums, collections, and activities—whether on-site, online, or through outreach programmes—are accessible to all audiences, irrespective of ability, gender, age, cultural or social background, sexual orientation, religious faith, language, geography, or economic status.

The agency oversees a diverse portfolio of sites and museums, on land and even underwater, each differing in structural layout and accessibility levels, many of which are of significant cultural heritage value and therefore subject to restrictions on the extent to which they can be physically modified. Nonetheless, Heritage Malta remains dedicated to maximising access by removing or altering barriers wherever possible.

This commitment is pursued by minimising and removing physical, intellectual, and cultural barriers that could hinder engagement, within the practical limitations of legal, budgetary, and planning considerations.

Recognising that accessibility is a multifaceted objective that benefits all audiences, not solely those with different abilities, the agency takes an audience-focused approach to developing inclusive displays, events, and activities that educate and engage diverse groups.

This policy formalises Heritage Malta’s pledge to maximise access across its sites, museums, collections, digital platforms, and outreach initiatives—including those delivered in venues outside its remit such as schools, corrective facilities, hospitals, and community centres—thereby providing a framework to guide and support the broadest and most engaging access possible.

These principles of diversity, inclusion, and equal access apply to all aspects of the Agency’s operations, across all categories of individuals. Individuals should be able to share the agency’s assets, free from biased or demeaning conduct or statements based on their personal characteristics. Heritage Malta ensures that activities promote the agency as being a welcoming, safe and inclusive space.

PHYSICAL AND SENSORY ACCESS

The agency strives to take a multisensory approach to designing exhibitions and information panels, activities and events that are enjoyable and accessible by audiences who may rely on senses other than sight to access the exhibitions.

→ Mobility impairment
In view that certain sites and museums are housed in historic buildings, accessibility for wheelchair users and others requiring step-free access may be limited.

However, whenever possible the agency:
• ensures that lift access is provided in all public spaces
• provides parking spaces for blue badge holders
• ensures that all galleries, exhibitions, learning spaces, lockers, restrooms, and ticketing desks are accessible to wheelchair users
• provides portable seating
• allows visitors to use their own mobility devices in all areas open to public use.
• Caregivers accompanying visitors with disabilities are granted free admission, while visitors with disabilities benefit from concessionary rates.

For more information on our sites and museums which are wheelchair accessible, please visit the section “Full Accessibility” below and click on “View Museums and Sites“.
In cases where physical access is not possible, the agency strives to provide virtual access as a replacement. This also applies to underwater sites which can be explored by accessing the following link: https://underwatermalta.org/

→ Visual impairment:
• Guide dogs are welcome
• A number of touch tours and activities are held for the visually impaired upon booking.
For bookings kindly send an email to our Education & Thematic Events Department at education.heritagemalta@gov.mt.

→ Hearing impairment
• Sign language tours are organised throughout the year upon booking.
• All audio-visual content where applicable is subtitled.
For bookings kindly send an email to our Education & Thematic Events Department at education.heritagemalta@gov.mt.

CULTURAL ACCESSIBILITY

• The Heritage Malta Student and Senior Passport ensure that all those who qualify for it have free access to all the agency’s sites and museums (terms and conditions apply).
• Strives to hold yearly open days and events that can be enjoyed for free or at reduced rates.
• Students in post-secondary/tertiary education enter for free.
• Provides outreach programmes to primary and secondary schools.

For more information please visit our community page on our website.

OTHER ACCESSIBLE SERVICES

Organised tours are also made available for people with dementia and people on the Autism Spectrum and Sensory Processing Disorder upon booking.
Programmes are also organised for students following Alternative Learning Programmes for those who may have learning difficulties.
For bookings kindly send an email to our Education & Thematic Events Department at education.heritagemalta@gov.mt.
Each site has its own accessibility facilities available; for more information, please visit our website by accessing the following link and explore each site.

Please note that all persons with a physical or intellectual impairment who wish to purchase a reduced entry ticket to any of our Museums and Sites on our online store should select ‘Senior’ from the drop-down menu when booking.

Regular activities are held targeting diverse and specific audiences. For more information please email us at education.heritagemalta@gov.mt.